Warranty
LIMITED WARRANTY This LIMITED WARRANTY from TERRAVAN SOLAR LLC (“Terravan”) warrants to the original consumer purchaser that this Terravan product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. The foregoing provisions state Terravan’s entire liability, and your exclusive remedy, for any breach of warranty, express or implied. Terravan will not assume, nor authorize any person to assume for it, any other liability in connection with the sales of Terravan products.
WARRANTY PERIOD. The warranty period for Terravan lithium battery based Tetrapack/Eclipse products is three (3) years. The warranty period for all other Terravan products and components is one (1) year from the date of original purchase by the original consumer A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online Terravan Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).
REMEDY Terravan will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Terravan’s property.
LIMITED TO ORIGINAL CONSUMER BUYER This warranty is not transferable to any subsequent owner of a Terravan product.
EXCLUSIONS This Limited Warranty applies only to hardware products manufactured by or for T that can be identified by the “TERRAVAN” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-TERRAVAN products, even if packaged or sold with TERRAVAN products. Non-TERRAVAN manufacturers, or suppliers may provide their own warranties. For consumers outside of the contiguous US 48 states, a one (1) year warranty period is enforced for lithium power stations and Boulder solar panels. Claims on lithium power stations and solar panels from consumers outside of the contiguous 48 states after the one (1) year warranty period will be handled on a case by case basis, in compliance with local regulatory standards. This warranty does not apply to: (i) to damage caused by accident, abuse, misuse, misapplication, or non-TERRAVAN products; (ii) to damage caused by service performed by anyone other than TERRAVAN; (iii) to a product or a part that has been modified without the written permission of TERRAVAN; (iv) to a product where any TERRAVAN serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter. THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TERRAVAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF TERRAVAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No TERRAVAN reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. IN NO EVENT WILL TERRAVAN BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY TERRAVAN PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL TERRAVAN'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE TERRAVAN PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
OBTAINING WARRANTY SERVICE To obtain warranty service, you must contact our customer service team via telephone at (562) 269-4728, or via email at support@terravansolar.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization (“RMA”) number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to Terravan at 235 E Broadway, Long Beach CA 90802. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email support@terravansolar. com to obtain further distributor information.
WARRANTY PERIOD. The warranty period for Terravan lithium battery based Tetrapack/Eclipse products is three (3) years. The warranty period for all other Terravan products and components is one (1) year from the date of original purchase by the original consumer A sales receipt from the original consumer purchase, or other reasonable documentary proof, is required in order to establish the start of the warranty period. If you completed the online Terravan Product Registration Form within thirty (30) days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).
REMEDY Terravan will, at its option, (1) repair the product at no charge, using new or refurbished replacement parts, or (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. A replacement product/part assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Terravan’s property.
LIMITED TO ORIGINAL CONSUMER BUYER This warranty is not transferable to any subsequent owner of a Terravan product.
EXCLUSIONS This Limited Warranty applies only to hardware products manufactured by or for T that can be identified by the “TERRAVAN” trademark, trade name, or logo affixed to them. The Limited Warranty does not apply to any non-TERRAVAN products, even if packaged or sold with TERRAVAN products. Non-TERRAVAN manufacturers, or suppliers may provide their own warranties. For consumers outside of the contiguous US 48 states, a one (1) year warranty period is enforced for lithium power stations and Boulder solar panels. Claims on lithium power stations and solar panels from consumers outside of the contiguous 48 states after the one (1) year warranty period will be handled on a case by case basis, in compliance with local regulatory standards. This warranty does not apply to: (i) to damage caused by accident, abuse, misuse, misapplication, or non-TERRAVAN products; (ii) to damage caused by service performed by anyone other than TERRAVAN; (iii) to a product or a part that has been modified without the written permission of TERRAVAN; (iv) to a product where any TERRAVAN serial number has been removed or defaced, or (v) to any product purchased through an online auction house. This limited warranty does not apply to any battery cell or product containing a battery cell unless the battery cell has been fully charged by you within seven (7) days after your purchase of the product and at least once every 6 months thereafter. THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TERRAVAN SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF TERRAVAN CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. No TERRAVAN reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. IN NO EVENT WILL TERRAVAN BE LIABLE FOR ANY DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY TERRAVAN PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL TERRAVAN'S LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE TERRAVAN PRODUCT. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
OBTAINING WARRANTY SERVICE To obtain warranty service, you must contact our customer service team via telephone at (562) 269-4728, or via email at support@terravansolar.com. If our customer service team determines that this is a warranty matter, they will give you a Return Material Authorization (“RMA”) number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to Terravan at 235 E Broadway, Long Beach CA 90802. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email support@terravansolar. com to obtain further distributor information.